Billing & Account
Your account, plan, invoices and payments, with straight answers on how billing works.
General guides
Cancel your plan or get a refund
How to cancel a game server subscription from Billing, what happens to your server and files, and how to get a refund inside the policy window.
Game server costs in Australia
What a Minecraft, Palworld, Valheim, Rust, ARK or Garry's Mod server costs a month in Australian dollars, what drives the price and what cheap leaves out.
Pause your server with holiday mode
Put your server on holiday from Billing while you're away, pay a flat monthly fee instead of your plan price, and resume it early or on a date you pick.
Update your card and download invoices
Change the card your renewals charge, download invoice PDFs from Billing, and settle a failed payment before your server is suspended.
Upgrade or downgrade your plan
Change your plan or billing cycle from the dashboard: upgrades apply now at a prorated cost, and downgrades wait for your renewal date.