Help Centre
How can we help?
Plain-English guides for running your server - written for every skill level.
Browse by topic
- 18 guides
Getting Started
Set up your new game server with Play Your Way: your first connection, picking a host and the basics every new server owner needs.
- 6 guides
Server Management
Run your game server day to day: switch versions and mod loaders, schedule wipes and restarts, and use the panel tools that keep it online.
- 18 guides
Settings & Admin
Change your game server's settings and config files, manage whitelists and operators, and use admin commands to run it your way.
- 11 guides
Mods & Plugins
Install mods, plugins and Workshop content on your game server, from Paper plugins and Fabric mods to Oxide, BepInEx and Steam Workshop.
- 16 guides
Files & Backups
Manage your server files, create and restore backups, upload worlds and move your server from another host without losing progress.
- 4 guides
Performance
Size your server's RAM, cut lag and understand the ping players get from each Australian city, so every session runs smoothly.
- 7 guides
Troubleshooting
Fix crashes, boot loops and connection errors on your game server with step-by-step guides for the problems we see most often.
- 5 guides
Billing & Account
Manage your Play Your Way account, plan, invoices and payment card, and find clear answers on upgrades, cancellations and refunds.
Guides by game
Recently updated
GMod admin commands: ULX and ULib setup
Install ULX and ULib on your GMod server, make yourself superadmin, and use the everyday kick, ban, freeze and mute commands.
Can't connect to your game server? Fix it
Players can't join, or your server is missing from the list? Check it's running, then the full address and port, the game version and the password.
Schedule automatic restarts and tasks
Set your server to restart, back up or run console commands on a timer, and warn players in chat or on Discord before each restart.
Rename your server and set a custom address
Change the name on your dashboard, claim a free custom address players can join with, and set the name players see in each game's server list.
Use your server console and send commands
Read your server's live log, send commands without joining the game, download the last hour of output and know which power button to press.
RuneScape: Dragonwilds worlds and saves
Start a fresh RuneScape: Dragonwilds world, switch back to an old one, find the save files and take a backup before you change World Name.
Still stuck?
Talk to a real person, we answer fast.
Open a ticket
Paste the exact error and name your server, so we can look at it from our side.
Ask on Discord
Chat with the team and other server owners.
Browse the Help Centre
Versions, mods, plugins, backups and RAM sizing, all in plain English.