Refund Policy

1. Who this policy is from

This policy is provided by PLAYYOURWAYHOSTING (ABN 33 985 231 059), trading as Play Your Way Hosting. It applies to every game-server subscription purchased on playyourway.com.au.

2. 72-hour refund window

We offer a full refund on a plan if you request it within 72 hours of the purchase or renewal payment - no reason required. Refunds are issued to your original payment method via Stripe and typically appear within 5-10 business days.

3. What happens when you’re refunded

When a refund is issued, the purchase is reversed: your subscription is cancelled and the associated server is stopped. If you simply want to stop future billing without a refund, cancel from your dashboard instead (see section 5).

4. After the refund window

Once the 72-hour window has passed, payments for the current period are generally non-refundable, except where sections 6 or 7 apply. You can still cancel at any time - cancellation takes effect at the end of your current paid period, and you won’t be charged again.

5. Cancellation vs. refund

• Cancellation - stops future renewals. Your server runs until the end of the paid period, then is suspended, and deleted 14 days later after an email warning (section 9 of the Terms of Service).
• Refund - reverses a recent payment within the 72-hour window and stops the server immediately.

6. EU and UK consumers - 14-day withdrawal right

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase, without giving a reason. Because your server is provisioned immediately, you consent at checkout to us starting the service straight away; if you then withdraw within the 14 days, we refund the amount paid less a proportionate charge for the period the service was already available to you. Where our 72-hour full-refund window is more generous, we simply apply that instead.

The quickest way to exercise this right is the Withdraw from contract button next to each subscription on your billing page. It asks you to confirm on a second screen, then emails you a confirmation recording the date and time we received it. You can also email support@playyourway.com.au from your account email with an unequivocal statement that you withdraw - either way works, and we confirm every withdrawal by email.

7. Your Australian and New Zealand consumer law rights

This policy is in addition to - and does not limit - your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded: if a service has a major failure you are entitled to a refund or to cancel and be compensated for any reasonably foreseeable loss, and if the failure is not major you are entitled to have it fixed in a reasonable time. These rights apply regardless of the 72-hour window.

If you are a consumer in New Zealand, this policy is also in addition to - and does not limit - your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Services you acquire for personal, domestic or household use are guaranteed to be carried out with reasonable care and skill, to be fit for any particular purpose you make known to us, and to be completed within a reasonable time. If a service fails a guarantee, you can ask us to fix it within a reasonable time; if we cannot or do not, or the failure is of a substantial character, you can cancel the service and get a refund, and you can also claim compensation for any loss that was reasonably foreseeable. These rights also apply regardless of the 72-hour window.

8. Prices and GST

All prices and refunds are in Australian Dollars (AUD) and are inclusive of GST where applicable.

9. How to request a refund

Inside the 72-hour window you can do it yourself: open Billing in your dashboard and use the Request refund button on the subscription. No email needed.

Prefer to talk to a person, or refunding under sections 6 or 7? Email support@playyourway.com.au from your account email and we’ll take care of it.